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This policy sets out exactly what data bw888 collects when you access your account, make a transaction through DuitNow, FPX or GrabPay, or contact our support team — and what choices you hold over that data. Read through each section to understand your rights and the steps available to you.
bw888 collects information that is necessary for your account to function — your registered contact details, login activity, transaction references and support correspondence. When you initiate a payment through DuitNow, FPX or GrabPay, we record a transaction reference tied to your account wallet; we do not store full card or banking credentials on our servers. Device identifiers and session data are collected to keep your account accessible and to detect unusual login patterns. We retain transaction records for as long as your account remains active and for a period after closure, in line with what applicable law in your region requires. You can review the data categories held against your account by raising a request through our support channel — the process is described in the Rights section below. Data collected through our platform is used solely for account management, payment processing and service improvement. Where you access our platform depends on local law and eligibility in your region; the same condition applies to how data-protection obligations interact with your jurisdiction. We do not sell account data to third-party advertisers.
Understanding the boundary of this policy helps you know exactly whose responsibility applies in each situation. The four areas below mark what falls inside our obligations and what sits outside them.
Any data generated when you log in, update your profile, change your password or navigate your account dashboard falls fully within this policy. We retain these records and you may request a summary through our support channel.
Payment references created through DuitNow, FPX or GrabPay are recorded in your account wallet history. The data we hold is limited to the reference and amount; full banking credentials are processed by the payment provider, not stored by us.
Browsing activity within the platform — which game categories you visit, session duration, pages viewed — is collected in aggregated form for service improvement. This data does not identify you by name in our analytics records.
If you follow a link to a third-party site or use a payment gateway's own interface, that service operates under its own privacy terms. Our policy does not extend to data collected outside the bw888 platform.
Your account data is not a passive record — there are concrete actions you can take at any point. You may ask us to confirm what categories of data we hold, request a correction if your registered details are wrong, or raise a question about how a specific transaction record was logged. Each of these requests goes through our support team; response times depend on the complexity of the request and your account standing. If you believe a record is inaccurate — for example, a payment reference does not match the transaction you made via FPX — you can flag it directly in the support chat and attach the reference number. Account closure requests are also handled through support, and we will confirm the data-retention period that applies after closure. None of these steps require you to leave the platform; the support channel is accessible from within your account after login.
Submit a data summary request through the support channel. We will confirm the categories held against your account, including login history and transaction references linked to DuitNow, FPX or GrabPay activity.
If your registered contact details or personal information are out of date or incorrect, raise a correction request with our support team. Verification steps will be shown once the request is received.
If a payment reference in your wallet history does not match your own records, contact support with the reference number. We will cross-check against the relevant payment rail — DuitNow, FPX or GrabPay — and respond with the outcome.
A closure request can be raised through the support chat. We will confirm the retention period that applies to your data after the account is closed, in line with what applicable law in your region requires.
If you have a question about this policy, a data request or a concern about how your account information has been handled, the paths below connect you to the right channel. Each route is accessible from within your account after login.
The fastest route for data queries, correction requests and transaction record questions. Access it from the support icon within your account dashboard once you are logged in.
For formal data requests — such as a full account data summary or a closure request with a retention confirmation — email our support address. Include your account reference so we can locate your records promptly.
The Help Centre within your account contains step-by-step instructions for common privacy actions: updating your contact details, reviewing your wallet transaction history and understanding what data categories we hold.
Our approach to data handling is shaped by what your account actually needs to work — not by a broad collection of information we have no use for. Here is how the four main areas operate in practice.
We use session cookies to keep you logged in and to remember your language and display preferences. Analytics cookies collect aggregated browsing data without identifying you by name. You can manage cookie preferences through your browser settings; disabling some cookies may affect account functionality.
Login activity is monitored for unusual patterns — such as access from an unrecognised device or a location inconsistent with your account history. If a concern is flagged, we may prompt a verification step before restoring full account access. This applies regardless of the payment method on your account.
Transaction references tied to DuitNow, FPX and GrabPay are kept for as long as your account is active and for a defined period after closure. The exact retention window depends on applicable law in your region. Once the retention period ends, records are deleted from active systems.
When we update this policy, we post the revised version on this page with the effective date noted at the top. For material changes that affect your rights, we will send a notice to the contact address registered on your account. The current version is always what governs your use of the platform.
The questions below cover what we get asked most often about data handling, account records and your choices under this policy.
We collect the contact details you provide at registration, your login activity, device identifiers and any support correspondence. When you transact through DuitNow, FPX or GrabPay, we record a payment reference and amount — not your full banking credentials.
Yes. Submit a data summary request through the live support chat or by email. Include your account reference and we will confirm the categories we hold — login history, transaction references and any support records — along with the retention period that applies.
Raise a correction request through the support chat from within your account after login. Our team will confirm the verification steps needed before updating your registered details. Response time depends on the information being corrected and your account standing.
We do not sell account data to advertisers. Payment references are passed to the relevant payment provider — DuitNow, FPX or GrabPay — only to complete the transaction. Third-party services you access through external links operate under their own privacy terms.
Transaction records and account data are retained for a period after closure that depends on applicable law in your region. We will confirm the exact window when you submit a closure request through our support channel. Once the period ends, records are deleted from active systems.
Support correspondence — including chat logs and email exchanges — is stored against your account reference. This record helps us follow up on open queries and maintain a consistent history for your account. You may request a copy or ask about retention through the same support channel.